More care for customers.
More room to grow.
Choose the support your brand needs today. Add creator partnerships as you grow—with real people behind every conversation.
Starter
A helping hand for the everyday questions in your inbox.
$199 USD / month100 email support tickets / month
- Human email support
- Your brand voice & store policies
- Order, delivery & product enquiries
- Returns & refund coordination within your policies
Growth
Customer care and creator connections for growing brands.
$399 USD / month300 email / chat tickets / month
- Everything in Starter
- Live chat during agreed coverage
- Creator Partnerships & UGC Outreach
- Creator sourcing, collaboration outreach & follow-ups
Business
More support capacity, with customer care and creator collaboration in one place.
$699 USD / month600 email / chat tickets / month
- Everything in Growth
- Higher customer support capacity
- Creator outreach & collaboration coordination
- Recurring support insights & customer feedback
Dedicated / custom pricing
An assigned support agent, custom ticket volume and coverage, plus a tailored creator outreach scope. Let’s build the right setup for your business.
All prices are in USD per month. We confirm coverage, workflows, and the scope of creator outreach before onboarding. Additional support volume is quoted separately for your approval.
Customer care meets
creator connections.
Our Creator Partnerships & UGC Outreach service helps you connect with relevant creators for user-generated content (UGC) and brand collaborations.
We help build the relationships behind fresh content and greater brand visibility—while your customers continue to receive thoughtful support.
From finding the fit
to following up.
- Creator discovery and brand-fit shortlisting
- Personalized collaboration outreach
- UGC and creator partnership coordination
- Brief handovers and collaboration follow-ups
Creator outreach is included from Growth, with the monthly scope agreed before work begins. Creator fees, gifted products, shipping, and content licensing are separate and subject to your approval.
Clear expectations.
A better partnership.
What counts as a ticket?
One customer support conversation about one issue, including the follow-up replies needed to resolve that issue. The monthly ticket allowance applies to customer support conversations.
How does creator outreach fit in?
Growth, Business, and Dedicated include creator outreach. We agree the monthly creator brief, outreach scope, and your approval process before getting started.
When will support be available?
Coverage hours, time zones, channels, and response expectations are agreed during onboarding. Live chat runs during the agreed coverage hours.
What if volume increases?
We’ll discuss the additional workload and quote extra volume or a more suitable plan for your approval. You’ll know the scope before extra work begins.
A little less inbox.
A lot more headspace.
Let’s find the right support setup for your brand.