Your brand.
Our care. Every day.
From “Where’s my order?” to “Which one should I choose?”, we help your customers feel looked after throughout their journey.
Email support
Keep your inbox moving with clear, personal replies that make customers feel heard.
- Product and pre-purchase questions
- Order changes within your policies
- Inbox triage, follow-ups, and escalation
Live chat support
Be there when customers need a little guidance before or after placing an order.
- Product and store navigation help
- Purchase and order questions
- Live chat during agreed coverage hours
Order & delivery support
Help customers understand where their order is and what happens next.
- Order lookups and tracking updates
- Shipping delays and delivery issues
- Coordination with your fulfilment process
Returns, exchanges & refunds
Take the friction out of the moments that need a little more care.
- Return and exchange guidance
- Refund requests within agreed permissions
- Escalation of exceptions for your approval
Social customer care
Bring the same helpful voice to the channels where your customers already are.
- Customer questions in direct messages
- Support-related comments
- Escalation of sensitive or complex concerns
Support operations & feedback
Keep conversations consistent and turn recurring questions into useful business insight.
- FAQ and saved-reply suggestions
- Recurring issue and customer feedback summaries
- Agreed handover and escalation workflows
Creator Partnerships
& UGC Outreach
Connect with relevant creators for user-generated content and brand collaborations that support your content pipeline and brand visibility.
Explore Growth and beyond- Creator discovery and brand-fit shortlisting
- Personalized collaboration outreach
- Content brief handovers and follow-ups
- Collaboration coordination within an agreed monthly scope
Creator fees, gifting, shipping, and content licensing are separate and approved by your brand.
Your tools.
Your tone.
Your support partner.
Shopify, WooCommerce, or another ecommerce platform—we’ll review your store, helpdesk, and workflows before we begin.
Build your support setupLet’s agree on the details.
Every brand has different needs. We scope the work with you so everyone knows what to expect.
- Channels and estimated enquiry volume
- Coverage hours, time zones, and languages
- Brand guidelines, store policies, and tools
- Access permissions and escalation boundaries
- A proposal matched to your actual workload
Support coverage and response expectations are confirmed during scoping.
A little less inbox.
A lot more headspace.
Let’s find the right support setup for your brand.